Contact Us - Phones Rescue - repair specialists

Is Your Business Connection In Need of Urgent Rescue?

Based in the heart of Bournemouth, Phones Rescue is the UK’s premier provider of emergency VoIP recovery and bespoke FreePBX maintenance. We don’t just fix phones; we secure your company’s future through resilient communication.

Your Trusted Partner in the Digital Voice Revolution

In the fast-paced British commercial sector, silence is not golden—it’s expensive. At Phones Rescue, we have built our reputation on the belief that communication infrastructure should be invisible, seamless, and unbreakable. As a core division of the SolutionsInc Group, we leverage over two decades of technical heritage to bring enterprise-level VoIP (Voice over Internet Protocol) solutions to small and medium-sized enterprises (SMEs) across the United Kingdom.

Dispatch Centre

01202 79 82 84

Bournemouth

SolutionsInc Group Member

Request Technical Support

Please provide detailed information regarding your current communication environment. The more data we have, the faster we can initiate the rescue protocol.

Our journey began in Bournemouth, Dorset, where our founders noticed a recurring problem: businesses were being sold complex FreePBX systems but were left without the necessary technical support when things went wrong. Our mission is to simplify business telephony. We help companies slash their monthly phone bills and unlock the power of their voice data. With our integrated call recording solutions, your team can monitor performance and deliver an exceptional customer experience with every dial.”

What sets us apart is our “Rescue” philosophy. Unlike traditional telecom providers who operate on a “best-effort” basis, we treat every technical glitch as a critical mission. We are trained to diagnose network bottlenecks, resolve SIP trunking conflicts, and optimise server latency with surgical precision. We specialize in Open Source communication platforms, particularly FreePBX and Asterisk, providing our clients with the flexibility of non-proprietary software combined with the security of enterprise-grade management.

By integrating your telephony with the wider SolutionsInc ecosystem, we offer a unified approach to business technology. Whether it’s synchronising your call data with an ERPNext system or ensuring your VoIP traffic is prioritised over your office guest Wi-Fi, our holistic understanding of IT ensures that your “Rescue” is permanent, not just a quick fix. We are not just a vendor; we are your communication insurance policy in an increasingly connected world.

Precision Engineering for Every Dial Tone

Our technicians don’t just “plug and play.” We perform deep-packet inspection and jitter analysis to ensure that every syllable is transmitted with crystal clarity. For businesses in **Bournemouth, Poole, and the wider Dorset area**, we offer local on-site support, meaning we can be at your server rack within the same working day if required.

Whether you are managing a high-volume call centre requiring sophisticated queuing logic or a boutique office needing simple, elegant desk phones, we tailor the **Asterisk-based FreePBX** engine to your specific workflow. We understand that your phone system is often the first point of contact for your customers—make sure that first impression is reinforced by a reliable connection.

PBX Tuning

Optimising Asterisk kernels for maximum concurrent call capacity.

Security Hardening

Deploying advanced fail2ban and firewall rules to stop VoIP fraud.

Global Trunking

Low-latency SIP trunking with routes to over 180 countries.

User Training

Empowering your staff to use advanced features like hot-desking.

Your Questions, Rescued

Transparency is the core of our technical service.

What constitutes a ‘Rescue’ situation?

A ‘Rescue’ is any event where your business-critical communication is either compromised or completely offline. This includes hardware failure of your PBX server, misconfigured firewall settings blocking SIP traffic, or provider-side outages where we need to reroute your traffic to backup cloud servers. If you can’t receive calls, you need a Rescue.

Can you manage FreePBX systems not originally installed by Phones Rescue?

Yes. Many of our clients come to us with ‘Legacy Rescues’—systems installed by IT generalists that were never properly optimised for VoIP. We perform a full system audit, update the firmware, secure the SIP ports, and bring the system under our professional management umbrella.

How does the integration with SolutionsInc Group work?

Being part of a larger technical group means we have direct access to developers (SolutionsWeb) and ERP specialists (SolutionsERP). If your phone system needs to ‘talk’ to your website or database, we don’t need to consult external parties. We build the API bridges internally, ensuring a much higher level of data integrity and system performance.

Do you support remote working and mobile extensions?

Absolutely. In the post-2020 landscape, your office is wherever your staff are. We specialise in setting up secure VPN tunnels or TLS-encrypted mobile extensions using apps like GS Wave or Zoiper, allowing your team to carry their office extension on their smartphones without sacrificing security.

What are the costs involved in an emergency repair?

Emergency repairs for non-contracted clients are billed at a flat-rate ‘Rescue Fee’ for the first hour of diagnosis, followed by a competitive hourly rate. For our maintenance contract clients, emergency support is often included with no additional call-out fees, depending on the chosen Service Level Agreement (SLA).